GW lost it's soul GW is a publicly traded company and cares little for the customer experience. Their website is a crapshoot with a queue system that doesn't keep your place and WILL increase your time spent in the queue ensuring you cannot pre-order any limited edition items. They hardly ever have any stock in, with new systems/models being out of stock for weeks/months after release (check out Legions Imperialis). I honestly don't recognise this company anymore. It's only concern now is profits, CEO wage increases and paying shareholders.

I cannot login and purchase anything I cannot login and purchase anything. The website was designed poorly. You cannot access your account, and shop at the same time.

They consider their tools 'perishables' I purchased a set of the wildly overpriced clippers from games workshop trusting that for the $50 price tag, I would be getting a top quality product. I did not. The internal spring no longer functions and I'm left with a tool that is effectively useless. I contacted customer service, which tool nearly 3 weeks due to the phone going to a recording stating it was outside their normal business hours when it was directly in the middle of them. This happened day after day. I was relieved to finally reach a customer service representative. While he was nice enough, he informed me that Games Workshop consider their tools 'perishables' and would not provide any support or replacement. His recommendation was for me to disassemble them and fix them myself. For a $50 purchase, a casual hobbyist should expect far more than the ability to clip models from a few sprues before they die.

They will take your money, not despatch on time and not let you cancel I have brought from GW direct on numerous occasions without issue. For the Old World Pre Orders they have failed to despatch my order a week after the release date. The real kicker is that they won't let you cancel the order! They tell me their 'system' doesn't allow them to cancel an order once its started. I can't understand a company that takes your money, fails to despatch products on time and then refuses to return your money. Do yourself a favour and get your models from an independent stockist.

Complete joke Complete joke, pre-ordered old world and its now over a week since release and I still haven't even had a dispatch email. Support when they bother to reply is useless and can't tell you anything. Wont be ordering direct again that's for sure.