Op Website ! Kongregate, I love you with all your flashgames. Quality, diversity and fun, what else do we need ? I really hope that the flash technology won't disapear.

Man what is the problem with your… Man what is the problem with your game(Bit heroes) mods like lilsploosh be mean to me and the whole chat be against me yet I have been muted for 7days what is the problem with each and every of your game! Every mod is so toxic like toxicity lvl of blutonium like wth is wrong with the mods the muted me three times a day yet I said nothing wrong speaking is my right. Lil splosh just muted me for 7days for harrasment yet I was just saying zombies layer to friend me Fix the mods! Please fix them! Give them less rights! Please

My card had some ban put on it by my… My card had some ban put on it by my bank. I was on holiday at the time and Kongregate give me 1 week to sort it or I would be banned from purchasing permanently. I never got this email due to being on holiday so now I have a constant IP ban that will never be lifted. They are essentially a disgrace and have no proper customer support.

Kongregate and their antics Poor management at its finest. I have been playing Bit Heroes (owned by Kongregate since 2019) for nearly 2 years now. Through my time playing this game, I've learned that the Bit Heroes community is incredibly passionate and can endure through even the most difficult situations that Kongregate puts them in. However, there comes a time when enough is enough, and the community has to be heard. Since their entrance, Kongregate and their respective Product Managers have handled Bit Heroes carelessly, and over the past year the game has slowly evolved into a train wreck (to say the least). The Product Managers have grown complacent and downright ignorant of the current state of their game and its future. All that has been holding this game together are the community managers and the tight-knit community (including most moderators, player advocates, etc.). Customer support takes multiple days (sometimes weeks) to respond to a single ticket. In some cases, players have to send multiple support tickets for the same issue because the communication between customer support and the Bit Heroes team is horrendous. Last year, despite vast community pushback, the product managers decided to integrate Web 3 technology into Bit Heroes. The community knew from the beginning that this was bad news and that the product managers were making a mistake. Since then, the Product Managers and Bit Heroes' development team have shown more interest in non-fungible tokens than they ever showed for their own loyal community. Not only is Kongregate (and the product managers for Bit Heroes) inept, they are also blatantly greedy. Just recently, the community experienced by far the worst situation this game has seen so far. Due to a very simple currency conversion miscalculation, there was a server-wide rollback. More than a day's worth of progress was lost. Everything the players had accomplished in the 36-hour period was completely gone because of a simple screw-up. Purchases were lost, in-game items were lost, event rewards were lost, gacha-based prizes were lost, and even player progression was lost. Players affected by the situation had to reach out to customer support, wait for weeks (yes, weeks), and in some cases, the things listed earlier were gone forever. The team in charge (Developers, Product Managers, etc.) has even refused to return items that were outright stolen from players who had justly earned them in the first place. The situation sparked a community outrage that has been burning even up to the time of this review, and for very good reason. This is a perfect example of how Kongregate and the people in charge of Bit Heroes treat their player base. The very same players who have faithfully played their game for numerous years are treated like trash. Kongregate and the Product Managers running Bit Heroes have a basic to no understanding of their game. They can't sympathize with their player base on a simple level. The whole company reeks of greed, and yet they are the most anti-consumer game company I have ever seen. No person should be subjected to this kind of awful experience.

The customer service is beyond bad Probably one of the worst customer service so far. They never answer any questions and never try to solve any problems.