The customer service is beyond bad Probably one of the worst customer service so far. They never answer any questions and never try to solve any problems.

Kongregate and their antics Poor management at its finest. I have been playing Bit Heroes (owned by Kongregate since 2019) for nearly 2 years now. Through my time playing this game, I've learned that the Bit Heroes community is incredibly passionate and can endure through even the most difficult situations that Kongregate puts them in. However, there comes a time when enough is enough, and the community has to be heard. Since their entrance, Kongregate and their respective Product Managers have handled Bit Heroes carelessly, and over the past year the game has slowly evolved into a train wreck (to say the least). The Product Managers have grown complacent and downright ignorant of the current state of their game and its future. All that has been holding this game together are the community managers and the tight-knit community (including most moderators, player advocates, etc.). Customer support takes multiple days (sometimes weeks) to respond to a single ticket. In some cases, players have to send multiple support tickets for the same issue because the communication between customer support and the Bit Heroes team is horrendous. Last year, despite vast community pushback, the product managers decided to integrate Web 3 technology into Bit Heroes. The community knew from the beginning that this was bad news and that the product managers were making a mistake. Since then, the Product Managers and Bit Heroes' development team have shown more interest in non-fungible tokens than they ever showed for their own loyal community. Not only is Kongregate (and the product managers for Bit Heroes) inept, they are also blatantly greedy. Just recently, the community experienced by far the worst situation this game has seen so far. Due to a very simple currency conversion miscalculation, there was a server-wide rollback. More than a day's worth of progress was lost. Everything the players had accomplished in the 36-hour period was completely gone because of a simple screw-up. Purchases were lost, in-game items were lost, event rewards were lost, gacha-based prizes were lost, and even player progression was lost. Players affected by the situation had to reach out to customer support, wait for weeks (yes, weeks), and in some cases, the things listed earlier were gone forever. The team in charge (Developers, Product Managers, etc.) has even refused to return items that were outright stolen from players who had justly earned them in the first place. The situation sparked a community outrage that has been burning even up to the time of this review, and for very good reason. This is a perfect example of how Kongregate and the people in charge of Bit Heroes treat their player base. The very same players who have faithfully played their game for numerous years are treated like trash. Kongregate and the Product Managers running Bit Heroes have a basic to no understanding of their game. They can't sympathize with their player base on a simple level. The whole company reeks of greed, and yet they are the most anti-consumer game company I have ever seen. No person should be subjected to this kind of awful experience.

Needs improvement Decent site, used to be much better but nowadays there are numerous overlays that crowd the game screen. What's the point in having a game hosting site if you cannot see the games, for affiliated chat promotion?

Kredit Ban Due to a misunderstanding, the company had the gaul to ban any future dealings with them, in effect, calling me a thief for using a family members card. A card that had been maxed out due to an emergency which caused the card holder to ask me if I could void the incoming charges. This in turn made them ban that account all together, and ban any future dealings with myself, or even other people related to me. I asked them to call the card holders number to prove it was 100% authorized, and they did nothing. The company is run by inept children who bully consumers. Whatever you do, do not deal with this company, or gamestop in any way.

Abuse by the room moderators on this … Abuse by the room moderators on this site. Will look at your friends list and continue it onto other sites such as Steam. If you report it the admins they support the moderators and take no action. Horrible customer support, even for people that purchase premium accounts.