Long wait(~7 hours), required photo ID So waited for 7 hours(instead of 30 minutes to 2 hours as stated on their website) to receive key but instead received email asking for copy of passport/driving license... Why would I send scanned documents to some company?

Bad service It has been 2 hours since ordering my product, should not have to wait at the backend of the time limit when competitor sites order immediately. No response to ticket. just bad customer service. would give 0/10 if i could

Product not delivered, dishonest pricing So for starters, their pricing is dishonest. Most stores list their final price, Gaming Dragons is not one of those, there's an unlisted transaction fee you'll only see when you go to checkout. Ordered product, listed as in stock with their 5 minutes to 2 hours promise. Two hours later? Nothing. The following morning there's a Paypal email notifying me of a refund without a word of explanation. The only reason I'm rating two star rather than one is that I didn't have to go chasing the refund myself like so many others apparently have.

PATHETIC Wrong information about the game (Sacred 2 Gold Edition): in the website they say that the game have 4 languages; that's false, it's only in English. As well as, in the web they say that the game will be delivered in 2 hours at the most; i had to wait 7 hours, in spite of the payment was done immediately. Later, when I tried to download the downloader.exe, it was corrupted. After trying and downloading it several times, I got that the game started to be downloaded. After installing it, when I executed the game, it appeared without any text. I had to navegate during hours to find a solution (a file was missing), because they need a lot of time to answer, and their answers are useless. Finally, they haven't even given me the code for playing online. That's all an ironic joke. I don't recommend this site at all.

Waiting more than 2 promised hours. So after two promised hours still no purchased code. No answer from support, i feel cheated and will start procedure to get back my money. My fault because didnt read review first. EDIT:Code arrived with delay. Downloading purchased game. Please improve Your Customer Service to avoid bad reviews....