Horrible Customer Service I purchased a gift membership for my friend Steve. His account was canceled and he opened a new one. I have been messaging them for over 3 months and they have not been able to transfer the membership despite providing all the purchase and account details. I have never dealt with such incompetency before in my life. The chess platform is great, but if you have a problem don't bother messaging them, waste of time.

A complete joke of a company A complete joke of a company! They claim to be doing as much as they can to catch cheaters but this is absolutely not the case. Why would any money hungry company that is looking to monopolise the online chess market ban the hands that feed them? They’ve got way too greedy and are sacrificing fair play for financial gain. I also agree with a previous reviewer with respect to why Russian flags are banned but Israeli ones are not? Clearly to them war crimes are restricted to certain nations. Avoid and look for better alternatives.

I like this game online but it's… I like this game online but it's getting worse for people cheating and abandoning the game at the last second when they play a move or on the competitions it's like 7/10 people who abandon, and you feel like you've just wasted your time. Chess needs to block these people from playing again.

chess chess. com support is worst, they have no conclusive evidence to ban the accounts and support take lot of time they don't give other chance to correct the mistakes, which is very very very bad

Banned in 3 games Joined, played 3 games and got banned for cheating. Absolutely ridiculous. I didn't even win with ease. God knows what formulas they're using, but they really need to resolve it quickly before they lose an even bigger base