Disgusting Practices & Scalpers' BFFs Disgusting practices. No communication. Cancelling and banning loyal customer accounts, while alternatively allowing native scalpers to purchase items only to re-list on Yahoo auction for 4x to 10x the retail price. Many items are special figures or kits that many of us who admire/respect the artist have been searching for for years. Mandarake would rather let the scalpers have everything. Also took money for an order, then cancelled but kept the money. The item was relisted for sale on the site, without any reply or refund, so fast that it was absolutely intentionally. Do not deserve to be in the figure-collecting community's good graces.

Astronomical shipping fees They have very good prices with their items. But they over-inflate shipping fees to very shocking extents that it defeats the purpose of getting any good deals from them in the first place. Would've given 0 rating if I could, for trying to milk you for that big extra lump of money at the shipping.

I love Mandarake I have ordered 3 times from Mandarake, and I adore this service. I’ve only ordered figma figures and the shipping cost is very reasonable (around 1000yen) which is so good for how quickly they arrive, which is plus or minus 4 days. I imagine that purchasing anything larger would up the prices, I have never found cheaper prices on rare action figures and i will continue to use this service.

One of the worst customer services One of the worst customer services you will ever see. Be careful as well about the fact that they sell opened, used, and possibly defective items as unopened. Happened to me more than once. You will read about this here as well, it happens often apparently. They won't do anything about. They might even ban your account if you try to ask for a small compensation about it. It's a very terrible shop. The state of customer service in Japanese shops is terrible all around anyway, so don't expect this to be any better.

I really had high hopes for this place… I really had high hopes for this place they clearly are a legitimate business have 100k items on their eBay store. I ordered 1 single bearbrick estimated value of $50 ish they said it was $10 for the brick $20 in shipping and 2 days later I was charged an additional $30 for “taxes” I order from Japan every day it’s never $60 to ship anything. Maybe $20 .. total rip off. Ps the item only weighs 1oz.