So far all my purchases are very smooth… So far all my purchases are very smooth direct Mandarake Online Shop, just need to wait a bit for checking stock if buy "in-front store" unit, and about shipping Dang Fast !!! just take about 2-3 days using DHL Express, Super Recommended if looking for used products and sometime if u lucky not even open yet :D

One of the worst customer services One of the worst customer services you will ever see. Be careful as well about the fact that they sell opened, used, and possibly defective items as unopened. Happened to me more than once. You will read about this here as well, it happens often apparently. They won't do anything about. They might even ban your account if you try to ask for a small compensation about it. It's a very terrible shop. The state of customer service in Japanese shops is terrible all around anyway, so don't expect this to be any better.

Beware Couldn’t pay for an order because of absurdly high shipping cost and now I think I’ve been suspended. I can’t login to my account and when I try to make a new one I get an error. Contacted support but no response. It’s a shame because I’ve completed several other orders with them and now they’re just giving me the cold shoulder over one order. Make sure you can completely commit to your order otherwise they WILL ban you.

Awesome online experiences Really can't fault Mandarake - they have awesome prices on rare products, they ship super-fast and communications aren't a problem. I've had tow transactions with them and there's not been any problems at all. Highly recommended.

Good product, bad communication The description of the item was accurate. The reservation worked well and the email was sent in less than 4 days. However, there was a problem with the purchase option; the website didn’t work properly and didn’t accept the card payment. As a result, I had to email and ask for paypal payment option which was given in 1 week time. Overall, I am happy with the product and the variety available , but I am unhappy with the site not working for payment and that finding sources to contact/ask for help is really hard. Everything else from price to packaging was fantastic.