Product seems ok, customer service seems lacking. I finally got my system 22 days after placing the order. I had an issue connecting the Bluetooth controller to the system, sent a message through the website. Ended up figuring it out myself. Still no response from the company 5 days later. Games play ok but having some other issues. Again sent a message through the website. They said response time was less than 24 hrs. Still no response 4 days later. Product seems ok, customer service seems lacking.

For the most part I'm satisfied with… For the most part I'm satisfied with what I got although the Dreamcast games are pretty much unplayable as either it's really slow or won't even start. The only major issue I had was how long it took to arrive even with using priority mailing. I would get the initial email stating it's waiting to be received at the mail office but then I won't hear anything for weeks even after had sent multiple emails for a status update.

Great experience! Very happy with my purchase of Nvidia Shield! Aimee was super helpful! Thanks!

Great deal Honestly I thought all these retro systems were chinese knockoffs! But after deciding carefully, I was LUCKY to have Retro Naut assist me with purchasing my BRAND NEW NVIDIA SHIELD! So naturally I called out of work to play super mario sunshine. Thanks Aimee

A superior product and am very much… A superior product and am very much enjoying it! Some of the games like Marvel vs street fighter and marvel vs capcom dont work and cant get past the time and date screen for the Dreamcast but everything else works wonderfully! Hands down 5 stars!