Product seems ok, customer service seems lacking. I finally got my system 22 days after placing the order. I had an issue connecting the Bluetooth controller to the system, sent a message through the website. Ended up figuring it out myself. Still no response from the company 5 days later. Games play ok but having some other issues. Again sent a message through the website. They said response time was less than 24 hrs. Still no response 4 days later. Product seems ok, customer service seems lacking.

Customized Nostalgia! I found Retro Drive last September. I have a RetroPi but while great it was not able to play the games I really wanted. After communicating through email and getting the details down, I now have the Nvidia Shield with a custom 1tb HD and a library I hand selected making the machine unique. The Customer Service and Experience is Exceptional! If you are serious about Retro Games, this is the spot to have your own unique Retro Drive System built!

Purchased the fully loaded Nvidia… Purchased the fully loaded Nvidia shield. The original power ac adapter was not included instead their was a third party usb c which didn’t not power the Retro drive unit at all. I contacted the retrodrivehelp which they did respond and they said they were going to resolve the issue by first shipping a new power adapter and as last resort replace the unit if problem persists.

Great experience! Very happy with my purchase of Nvidia Shield! Aimee was super helpful! Thanks!

Awesome!!!! Excellent product and even more excellent customer service. Its rare to find a business that quickly responds to emails and is so willing to help their customers, but Retro Drive does. I am extremely happy with my purchase and would not think twice about buying from them again. Thank you, you have a lifelong customer.