Exceptional service and quality product Geoff with the Pembroke office was excellent to work with. I had worried current conditions would have made my goal of getting my children a swing set a daunting task. I have to say, from first inquiry to installation my expectations were met and then some. My children LOVE it and I can’t wait to see them grow with it over the next several years! Great quality! Highly recommend.

Terrible almost nonexistent customer… Terrible almost nonexistent customer service. After multiple calls and email over two months time I was only able to get a one sentence answer regarding the condition of our play set. We were so excited to have a play set for our daughter in our new home only to find that it was “no longer safe to use” after 6 years. Although I don’t agree with the restriction on transferring the warranty I can accept it. What I cant accept is lack of respect for customers time and the refusal to stand behind a product. I wont but another product from Creative Playthings again.

We love our new set! Ida at Creative Playthings Reading, MA was great to work with in helping us configure a playset that worked for our individual needs and would fit within our yard's size constraints. The installers were very friendly, fast and efficient at building it. The kids love it, and we'll look forward to years of use!

Missing part and missing customer service We ordered and received the Raleigh playset. It was supposed to include a trapeze bar set to go along with the 2 swings but it was not in the box. I have tried multiple times to get it resolved through emails and phone calls - each call goes to voice mail and emails go unanswered. The equipment is fine - the customer service is not, even taking into account reasonable delays due to the pandemic. It has been months without a satisfactory response. Update - Thank you for the response and for sending the missing parts. It was certainly better late than never!

Fantastic play set!! From start to finish, this was a great experience! Our sales rep could not have been more helpful and courteous, the product came in a timely manner, and the installers did a fantastic job of installation in our yard. Our grand kids absolutely love the play set and we consider it the best investment in our yard that we have made in a very long time!