Play set for my grandchildren during COVID lock down Bought a play set for my grandchildren just before COVID lock down started. My grandchildren LOVE it, and it's been a great way for them to play outdoors during lock down. The three year old climbs the climbing wall and the ladder, the one year old is comfortable and happy in the bucket swing and on the slide. To our surprise, they both love the glider and swing on it together.

The Creative Playthings team was incredible to work with! The Creative Playthings team was amazing! I called them with a requirement for something that would fit into our small backyard and they were quickly able to make suggestions on how one of their play structures could be modified to meet my needs. The day the structure was delivered (which was a week earlier than originally promised!), I called my local coordinator to schedule the installation. By noon the NEXT DAY, my kids were outside playing on it and have been enjoying it ever since. I recommend Creative Playthings without hesitation!

Missing part and missing customer service We ordered and received the Raleigh playset. It was supposed to include a trapeze bar set to go along with the 2 swings but it was not in the box. I have tried multiple times to get it resolved through emails and phone calls - each call goes to voice mail and emails go unanswered. The equipment is fine - the customer service is not, even taking into account reasonable delays due to the pandemic. It has been months without a satisfactory response. Update - Thank you for the response and for sending the missing parts. It was certainly better late than never!

What a great company to work with What a great company to work with. They have the best customer service and sales dept. They are a small business (family owned) and they gave me so much attention. Extremely responsive with their email replies. When i call them I speak to someone right away. They really gave me all the details and attention needed to make a purchase for my backyard playset. The products are great too. Build to last, the highest level of quality you can find in a playset. I was very much impressed with the entire process. They also install, so everything i needed, they supplied. It was such a great process. I also purchased the play-area too, and they installed the play-area and the playset all in one day and it came out great!

Bought the Williamsburg PlayPack #4 Bought the Williamsburg PlayPack #4. Was installed 2 weekends after MA shutdown. Could not have asked for anything better for my 2 daughters during this pandemic. Acton, MA Store Manager Richard Fagan has been extraordinary through the whole process. The playground is rock solid and the installer did a fantastic job in under 3 hours! We looked at other less expensive brands/levels but everything kept pointing back to the CP Premium Pine sets. So happy their installers/warehouse was deemed essential. Anyone with kids should have one of these during this crisis. Total lifesaver.