Worst customer service I purchased tickets through TicketWeb but was never sent the tickets. I called but received no answer so ended up emailing back and forth several times. They say that they have no record of the purchase so I sent them a screenshot of my credit card statement. Then they said all sales are final. So they said there’s no record of a sale, yet they charged my card, never sent me the tickets, and will not refund my money. Horrible customer service. There’s no option for zero stars otherwise that’s what I would give them. Scam artist company.

Horrible system with horrible customer… Horrible system with horrible customer service. I tried getting tickets for a show and the venue only accepts this website for reservations. My card was declined by their website. Initially, I thought maybe I made a mistake or had insufficient funds. I reviewed my account and apparently, it was only their website that declined my purchase, I was actually charged on my account. I tried several other times with the same card and other cards including a debit card. Again and again the same message declined. On my back account I was charged then reimbursed. No phone number for assistance, only way to reach out to them is by email. I received a very inaccurate response stating that my account country was different from my billing information.

Scam artists Cancelled a show, and sent e-mail saying to request a refund. Then denied refund saying it was not requested in time, even though timestamped e-mail clearly shows within their window of request. Had to dispute charge with financial institution to get my money back. Go literally anywhere else to get your tickets, these guys are scam artists.

Misleading and a rip off Misleading and a rip off. The website for the band states that the Meet and Greet Package includes a GA ticket to the event. If you look at other websites the $100 fee includes the ticket and the full package. TicketWeb wants to make you purchase a GA ticket to be able to add the M&G package. They told me the reason it's advertised as the M&G ticket includes the GA ticket is due to you having to purchase the GA ticket before you're allowed to get the package. No other website is doing this to their customers, only TicketWeb. Deceitful marketing.

Everything went fine! I don't usually leave reviews for these things, but the negative reviews I read on here lowkey stressed me out for two months until I was finally scanned into my concert yesterday. Purchased tickets on Ticketweb for a kpop concert and received the PDFs within an hour of purchase. Even after that, I was wondering if the tickets were legit because of what I've read. My friends and I attended the concert without any issues yesterday. Only took off a star because the fees are pretty high.