Flew to Italy only to be told my tickets are fake Flew all the way to Italy from the US to watch a soccer game we paid good money for, only for us to be rejected at the entrance becauye we were sold fake tickets. After long talks with customer service we were given our refund, but there were other costs associated with this that went down the drain... We received the fake tickets a day before the event and StubHub didn't do anything to check the validity of the tickets beforehand.

Just another victim to a corporate scalper... Unfortunately I waited too long and had to purchase tickets from Stub Hub and not from the venue. The tickets that were labeled seats 7 & 8 I purchased, at a 300%+ markup, were a far cry from the General Admission Lawn Seats I received. The good old bait and switch. I trusted the site was good and giving me what I ordered as StubHub was very specific in their description of the tickets I ordered. I noticed on the day of the event these were the wrong tickets. After three phone calls to Stub Hub customer service, I was hung up on, told I was given the correct tickets, eventually was given the option for a 25% discount on my next purchase with StubHub, or my money back. I insisted that I just simply want my tickets I ordered and paid for to see the event. Then I was promised an email that was going to give me an option for similar or upgraded seats. This email was going to take several hours for me to receive though...no email after several hours, when I called back again, same thing...I was going to receive and email. No email. So I went to my event and found one of the staff at the show, explained how I just had my knees replaced and was not able to sit in the lawn and that's why I paid for actual seats and they were able to accommodate me and actually enjoy the show. I hope that I never have to use StubHub or any of the other secondary ticket sites again. I am tired or pay exorbitant prices for bait and switch practices and company corrupted moral practices.

StubHub is a complete scam StubHub is a complete scam! I will never use them again. I bought tickets in November 2023 for a concert in April 2024. I was told the day of the concert, 3 hours before the concert was supposed to start, that they no longer could provide the tickets I originally purchased. This was a graduation present for my son to see Willie Nelson, his dream concert! StubHub was completely unhelpful & unapologetic during the entire meltdown I was having on the phone begging them to help me since we were already on our way to the concert. They said there were no tickets available for me to chose alternative tickets because the prices of tickets skyrocketed from when I purchased them. I don't even understand how it is legal for StubHub to sell tickets to me when they never actually had the tickets to sell. I wish I would have done more research on this company prior to purchasing. DO NOT TAKE ANY CHANCES ON USING THIS COMPANY FOR PURCHASING TICKETS.

Customer Service couldn't be worse It's maddening to spend an hour and 40 minutes on the phone with customer service and reporting the issue at trustpilot, only to receive a totally non-responsive reply from Stubhub. They sent an email describing a completely separate issue, (not mine). They sent another email instructing me to call customer service. Of course, their phone agent had no idea whatsoever why I was instructed to call. Of course, he assured me that whatever my issue is, Stubhub values my business and will resolve it. This issue has occurred regularly for years and now a dozen times in the past month, I've reported it now 4 times (painstaking hours on the phone speaking to fish), and no one takes ownership or even acknowledges that they understand the issue. I've lost hundreds of dollars as a result.

Single worst customer experience of recent memory I'm having the single worst customer experience in recent memory with Stubhub. Have been attempting to relist tickets that I ORIGINALLY BOUGHT ON STUBHUB and am caught in a web of their broken website links which do not allow me to resell the tickets. Over two hours of hilariously bad customer service calls have been unable to fix the issues. Guess I will have to eat the $400 tickets. Buyer beware - do not assume you'll be able to resell your tickets if your plans change!