Still waiting for a refund almost 2 years later Purchased tickets for Bonfest in late 2019 for the event in May 2020 which was cancelled because of the pandemic. Despite being entitled to a refund, as of December 2021 I am still waiting for my refund of £100 from BPT UK. Emailed them, messaged on Facebook and even sent a recorded delivery letter with no response. Certainly on Facebook they have read my messages but ignore them. What makes it worse is I was unemployed for a year. An absolute disgrace and abomination of a company. I highly recommend never booking any event through them due to their appealing customer service. Thieves.

Ignoring all communications and haven't refunded cancelled event Long story short... I purchased tickets in February for an event due to take place in May. Alas, the event got cancelled because of Covid. Brown Paper Tickets were notified by the organiser of the cancellation in April. They said refunds would be issued in two weeks. It's now about to tick into July and no-one has got their money back. Brown Paper Tickets have ignored all further attempts to contact them by the organiser and haven't even bothered to respond to any of my emails or messages. And they have shut down their UK customer services including the phone line. Yes, it is a hugely difficult time for the events industry but this is appalling customer services, especially from a supposedly ethical company. It's people like me who were trying to support local events that are out of pocket. Given that, the organiser is no longer going to use them for ticket sales. The only option I'm left with is to do a chargeback through my bank. Fingers crossed.

Beware of doing business with this company!! I don't know about the others, but our company has been charged fees we have no idea where they were coming from! This company has been doing unethical even illegal operations to boost their profits! Beware of doing business with this company!!

Small non-profit in financial distress because of Brown Paper Tickets We are a small non profit that does a single event every year. 90% of our yearly income comes from ticket sales to that event. We are nearly 3 weeks past the date of the event and we have not received the proceeds from our ticket sales. The proceeds are due to us 10 days after the event according to Brown Paper Ticket policy. Our bills are due. No one has responded to our inquiries on how long it will take to get our funds.

Not paying refunds As many people before, event was cancelled in 2020, transferred to late 2020 & cancelled again when further 2021 date announced (which was cancelled). Requested refunds numerous times from Brown Paper Tickets but never got anything more than an automated response. Raised a chargeback with my Credit Card company who refunded me the money. Book through someone else.