Great Transaction Ordering was easy, although the suggested add-ons on the website missed an important item (stakes for swingset legs). I made this suggestion and EJG was appreciative, sending me the stakes in a second package with no associated shipping fee. Adam at EJG was helpful in answering my question about modifying specs for a child's swing set into an adult version (e.g., longer legs). Shipping was very expedient!

No inztructions included in the box - resulting in incorrect installation After removing all of the parts from the box,, I did not see any instructions on how to install the chains. The only holes I saw - and there were four of them were on the one side of the tire. I installed the chain mountings in three of the four holes - which were drain holes. Now I have to remove the nuts - which are locktite nuts - and reinstall the chains. I would appreciate Eastern sending me some replacement nuts.

Good, not great ladder, no instructions The ladder was sturdy but had a notable split in the longest piece of wood. I was able to repair it with no concerns. It also arrived with no instructions. It is not complicated to install, but instructions would've made it a little quicker. With that being said, it looks great and is very sturdy. I am 230lbs and stood on the bottom step with no fear of it giving out.

OK company The products were good, but no instructions online or with product assisting with installation. Prices a little high even with discounts.

Not all hardware arrived! Required a trip to the hardware store to re-purchase "included" materials. I received my box yesterday and it was severely damaged in shipment. The way it was packaged was incredibly poor and none of the bags of the hardware were sealed, so the bolts, nuts, and washers roaming free in the box. Since the contents of the box are very heavy and have sharp edges, I would assume that a more heavy duty box would've been used. The contents inside were responsible for the 2 holes in the box, which resulted in me having to go to the hardware store to re-purchase half of the hardware required to assemble my swing-set. Such a huge disappointment!