Missing slide We’ve just taken delivery for our jungle gym and it came without the slide (main part) and we now have to wait another two weeks!! Feeling extremely frustrated and upset.

No inztructions included in the box - resulting in incorrect installation After removing all of the parts from the box,, I did not see any instructions on how to install the chains. The only holes I saw - and there were four of them were on the one side of the tire. I installed the chain mountings in three of the four holes - which were drain holes. Now I have to remove the nuts - which are locktite nuts - and reinstall the chains. I would appreciate Eastern sending me some replacement nuts.

Mixed experience. Parts arrived intact. Good quality. Zip lock bag of one of the bolts and nuts broken and pieces loose in box. Written instructions on individual assembly of pieces on the beam. A checked packing list would have been very helpful. Had to call for missing bag of bracket hardware. Customer service very helpful. Had to separate order hardware for beam assembly of tire swing, glider, slings as required. (extra $199)

DO NOT buy unless you are a carpenter. I ordered a swing set and tower for almost £700, I waited 7 weeks for delivery when the website said it would be 2 weeks! On the day the set was due for delivery two guys turned up and dumped a load of timber on my drive and two boxes. The instructions are shocking, the images of how a part should look once it is assembled looks nothing like the finished article. I should of know when I saw that one of the items you need for construction is a saw! Why? Surely all the items are made to measure.. That was my first mistake, nothing fitted as it should and had to be cut to fit, the boards were not pre-drilled something I have never experienced and on the subject of the boards most if not all had splits in them and were warped. Two days later and its up. I am sure our Grandchildren will love it but quite frankly it looks awful. DO NOT buy this unless you have good carpentry skills as you will not be able to assemble it.

i am taking legal advise about this… i am taking legal advise about this disgrace of a company been waiting 8 weeks for my order they was quick enough taking payment DO NOT ORDER OF THIS COMPANY THEY ARE A JOKE RIPPING PEOPLE OFF