Bed problem Recently bought a new bed from Asda and there was a part missing, a vital part, the slats that go under the mattress. Won't go into all the details but after emails and phone calls to very pleasant people, the problem was finally solved and we were given vouchers to compensate for our trouble so yes, in the end, a good service. Thank you.

Surely the days of putting a UK… Surely the days of putting a UK supermarket's customer service team in the Phillipines has long passed?! What are the thinking of? You call, the line is terrible. Neither you nor the support person can understand each other properly. They appear to stuck in strict scripts such that they cannot actually help on anything remotely off piste. Ridiculous.

No show - awful delivery service Ordered a kettle for my mum as hers had broken. Paid for next day delivery to her house - never turned up. Waited another 4 days still nothing! Nothing from Asda or yodel! Eventually got a refund for delivery but still not parcel. Requested refund and told them I didn’t want the item anymore. Awaiting refund - don’t offer next day delivery if you cannot fulfil it!

Customer service is non-existent. Customer service email provided by Asda doesn't work. Phoning them unless you are a customer doesn't work either. I emailed the customer service head Meg Farren. Surprise surprise no response. I wanted to complain about a delivery driver blocking a very narrow street causing problems for others especially in an emergency situation where time is of the essence.

Awful, avoid asda Direct at all cost Asda have such poor product quality and useless customer service. If your product arrives damaged, like my parasol did, then you will spend hours calling them to arrange for a courier to pick up (they rarely come when they say). In my case instead of a refund they sent me another defective product that someone else had returned that was even more damaged that the first. You get what you pay for so don't be tempted by the cheap prices. Asda should stick to selling food in a supermarket, they are fairly competent at that but shocking at running a mail order company.