Asda direct Worst service ever! Ordered items never arrived!! They say they delivered to neighbour by Yodel!!! Who are worst delivery company on roads in my opinion! Phoned call centre 3 seperate days promised to phone me back!!! Never did! Rang back escalated call centre manager told they would investigate 36 working hours!!! Still no answer and no goods. To add insult to injury they now sent me email asking me to review the goods. Very very unhappy customer

Appalling and clueless. Appalling and clueless. If I could give 0 stars I would, Customer Service is non existent ordered items at end of November then receive a delay email spoken to 3 people all in the Philippines who are beyond clueless. Now told been delivered which they haven't now replacing but coming after Christmas, no idea what a Manger is either and appear to be reading from a script. DO NOT USE

Awful -Asda direct are awful I ordered sofabed online on 16.1.15...delivery proposed for 6th march. no sofabed by 20.3.15 despite numerous calls. Told it was 'lost' and asda direct were investigating. told i would get refund and order is cancelled. Ordered another sofabed from Argos with delivery on 1.5.15... No refund received to date but yesterday awful arrow courier arrived and were ruxe to my kum and made her sign for sofabed (she thought argos order was early). At no time ftom 20th march did i get communication regarding this. raging..and sitting with2 sofabeds and waiting on their mucky, dusty sofabed to be collected. I am raging and frustrated... courier damaged my frint door and my room walls have been dirtied. dont use them!!!!!!!

Sunday delivery. Ordered some items, had the choice of next day delivery so clicked for Sunday, paid the extra delivery charge. Received an email from Hermes to say they had received the item, waiting for it to turn up. At 21.00 received an email to say Asda have refunded the delivery charge, no explanation nothing. If you cannot deliver on a Sunday do not put it as an option.

a shocking experience bought product for £400, delivered by ArrowXL. Wrong item but courier demanded it had left on door step as an asda problem. Asda offered to replace item if would pay £20 extra postage costs, otherwise have to wait 15 days for collection and then a refund and only then resend right item, if in stock. Then advised must re-buy online for 400£, and wait 20 days for a refund, but there is a risk that may not refund as Asda rarely refund ..........shocking and no help at customer services, just shrug shoulders and said hard luch