Incomplete order/faulty items Ordered a garden chair set including table, sofas and foot stool. Arrived within good time however damage to foot stool. Immediately rang to explain and informed they would come and collect the item and order a replacement which would be sent out in 2 days. After waiting two weeks without a replacement a second telephone call was made where they explained they had received the faulty item but were awaiting paperwork. After waiting just over a month I called again where I was informed that no replacement had been ordered! No apology was given and although a lovely garden set left disappointed by being incomplete!

Awful -Asda direct are awful I ordered sofabed online on 16.1.15...delivery proposed for 6th march. no sofabed by 20.3.15 despite numerous calls. Told it was 'lost' and asda direct were investigating. told i would get refund and order is cancelled. Ordered another sofabed from Argos with delivery on 1.5.15... No refund received to date but yesterday awful arrow courier arrived and were ruxe to my kum and made her sign for sofabed (she thought argos order was early). At no time ftom 20th march did i get communication regarding this. raging..and sitting with2 sofabeds and waiting on their mucky, dusty sofabed to be collected. I am raging and frustrated... courier damaged my frint door and my room walls have been dirtied. dont use them!!!!!!!

Sunday delivery. Ordered some items, had the choice of next day delivery so clicked for Sunday, paid the extra delivery charge. Received an email from Hermes to say they had received the item, waiting for it to turn up. At 21.00 received an email to say Asda have refunded the delivery charge, no explanation nothing. If you cannot deliver on a Sunday do not put it as an option.

Asda direct Worst service ever! Ordered items never arrived!! They say they delivered to neighbour by Yodel!!! Who are worst delivery company on roads in my opinion! Phoned call centre 3 seperate days promised to phone me back!!! Never did! Rang back escalated call centre manager told they would investigate 36 working hours!!! Still no answer and no goods. To add insult to injury they now sent me email asking me to review the goods. Very very unhappy customer

Curtomer service is worst I ever seen: updated Curtomer service is worst I ever seen! I arranged colection of one of the item to be returned 2wice now and both didnt happen. The lady answers to calls doesnt understand when I ask for a reference number for the call, or pretent to not, nor gives her name. Do not buy from here unless you sure youu are not returning the any of the items. They reached me after I reviewed on their website and explained the issue with return and arranged another collection, but it didn't happen either. We need a negative rating here, honestly!