Ebags was a good company until Samsonite purchased them. Ebags used to be a great company. And then, Samsonite purchased them. Terrible Customer Service. I have been trying to get a return label for 4 days. The website link for returns does not work. Customer Service phone number (not listed on their website), has long holds and has disconnected my call 2 x. I will never purchase anything from this company again. RIP Ebags.

Wish I could rate it Zero! If you are ordering for Christmas, don't count on it! I ordered a bag on 12/14. On 12/19, I realized the UPS tracking label had been created, but no shipping had even begun! This company has minimal customer service hours - only open until 4 pm! I called on 12/20, and no answers, not much concern from the rep. She said the bag was likely stuck in customs in Mexico and no idea when it would ship. On their web site today, 12/20, it says you can order and receive by Christmas. That's not possible! Regardless of how much you spend on expedited shipping, eBags takes 2 days to "process" your order!

Before you order from them you need to… Before you order from them you need to be aware that in case of a return they charge a $7.95 restocking fee PER ITEM. Even if you only used one shipping label to return multiple items, your refund will still be the order total minus the $7.95 multiplied by number of items are returning. I mean, of all the stores I regularly order from, this is actually by far the worst return policy. I don't think I'll buy anything from eBags anymore.

FAKE DISCOUNTS and "free" SHIPPING WITH… FAKE DISCOUNTS and "free" SHIPPING WITH 87 MILLION EXEMPTIONS! Everything over $49 is "free shipping' except whatever you are buying. And even "free shipping" given before checkout DISAPPEARS and is assessed as an extra fee at checkout time. NICE SOFTWARE, GUYS! You want to swindle us? We will buy elsewhere.

False advertising on shipping Ebags used to be a wonderful company, but not anymore. I ordered a product as a holiday gift and felt secure ordering from them as they promised shipping by 12/24 and I was still within the ordering window they had provided. The product did not arrive with the mail on 12/24, so I checked to see where it was. Still at the warehouse with an updated delivery date of 12/28. Didn't arrive on 12/28, so I checked again. Now the updated arrival date is 1/3. I contacted customer service, and they informed me of current shipping issues. I understand about current shipping issues. My problem is not with that. My problem is with the fact that you are aware of these issues and STILL PROMISING Christmas delivery when you absolutely know that is not happening!!! That is the frustrating part for me. I ordered something from Chewy during this same busy timeframe and received it EXACTLY when promised. So it is not across the board. As a consumer, I am so tired of companies treating their customers this way. Convenience has always won out for me, but my patience has worn thin. I'm ready to let my purchasing power do the talking for me. I will not be making any more purchases from ebags, or any other company that treats their customers like trash.