Read and believe all of the negative… Read and believe all of the negative reviews! I've contacted them 5 times regarding a replacement liner for my cooler bag. After the 3rd try, someone replied asking for more information. But OF COURSE my reply to that one has gone unanswered for weeks! I just sent yet another email but I have no hope of resolving the issue. I would advise anyone reading the negative reviews to believe them and stay away. If you have any customer service issues, you have no hope of resolving them later. It's not worth it!

No response to warramty claim submitted twice over 4 months I have a bag that has had 1 zipper break, and 3 cinch straps break off completely. I filled in the required claim form on their website (Contact Us) assuming that their "lifetime warranty" would take care of getting these problems fixed. I waited 2 months after submitting the form. Nothing. No response at all. Not even an acknowledgement. So I resubmitted it. 2 months later (again), still no word from them. I'm going to assume that the online claim form is just a scam, and that they don't actually intend to provide any warranty service of any kind.

Not the same company! Buyer Beware! Like many other comments, I've traveled the world with eBags for many years. Gave raving reviews and recommended countless times. NO MORE. Have a 25" spinner bought just before Covid; been on plane trip since and the handle will not retract correctly to fit into plane overhead. Customer service used to be the best, now there's not even a phone number available on the website. Contact Us form for warranty claims never got a response. Found an old customer service number in a previous order confirmation, but no answer (got hung up on twice after 20 min hold). Too bad. Used to be a fabulous company. Buy beware.

No communication I placed an order last week, and have yet to receive a confirmation email - but they had no trouble charging my bank. When I try to reach out, there is no live chat (despite the website saying it is available during normal business hours), and when I call customer service there is a recording that says "sorry we missed your call" and then they hang up. How do I get a hold of these people???

Honored Warranty In 2019, I bought a laptop bag from eBags.com, which I have used daily since. After four years, the zipper began to deteriorate. I reached out to eBags to inquire if their limited warranty would cover this issue. To my satisfaction, they promptly honored the warranty and offered a new bag with no extra charge. I am thoroughly impressed with their commitment to customer service and the quality of their products. Their responsiveness and willingness to resolve my issue exemplifies outstanding customer care. I highly recommend eBags for their reliable products and exceptional service.