Limited warranty is worthless because ebags does not care This company claims to have a limited lifetime warranty against defects in the workmanship of the product. The problem is that when I attempt to contact them via telephone, email, or Twitter nobody replies. I have been trying for a month now. A warranty is worthless if the company behind it does not stand by its word. Essentially, ebags is a fraud when it comes to customer loyalty and service.

Most dishonest company I’ve ever dealt with! I have purchased multiple EBags for ourselves and friends and just had my first issue—a wheel came off on our last trip. I sent all of the info as requested and heard nothing. Finally called and after being on hold for 30 minutes was told that I can’t prove it was a manufacturers defect so my warranty is worthless— but she offered me a whopping 10% off on a new bag!!! Will never do business with them again!

Good Products, Nice Site, Horrible Customer Service. Purchased 3 items over the past 12 months from eBags. Always seems to be a delay or delivery issue. My latest purchase was never delivered b/c UPS gave it USPS mid-way through shipping and the backpack wouldnt fit in delivery box. eBag customer service tells me that they will issue refund in 5-7 days after they receive package back. Then suggests I place another order and try again. Really?

No communication I placed an order last week, and have yet to receive a confirmation email - but they had no trouble charging my bank. When I try to reach out, there is no live chat (despite the website saying it is available during normal business hours), and when I call customer service there is a recording that says "sorry we missed your call" and then they hang up. How do I get a hold of these people???

Not the same company! Buyer Beware! Like many other comments, I've traveled the world with eBags for many years. Gave raving reviews and recommended countless times. NO MORE. Have a 25" spinner bought just before Covid; been on plane trip since and the handle will not retract correctly to fit into plane overhead. Customer service used to be the best, now there's not even a phone number available on the website. Contact Us form for warranty claims never got a response. Found an old customer service number in a previous order confirmation, but no answer (got hung up on twice after 20 min hold). Too bad. Used to be a fabulous company. Buy beware.