Before you order from them you need to… Before you order from them you need to be aware that in case of a return they charge a $7.95 restocking fee PER ITEM. Even if you only used one shipping label to return multiple items, your refund will still be the order total minus the $7.95 multiplied by number of items are returning. I mean, of all the stores I regularly order from, this is actually by far the worst return policy. I don't think I'll buy anything from eBags anymore.

But eBags has gone downhill I've been an eBags customer for a number of years. Always had previous (before COVID) great experiences with them. But eBags has gone downhill. * When you place an order, the tracking status on the eBags site will not correspond to the tracking status on UPS * In fact the tracking number eBags gives isn't even a valid number on the UPS site. * The tracking status page on eBags dot com says my order will be delivered yesterday. It's not here and UPS doesn't know. * There's no customer support -- there's no number to call and the chat function on the webpage doesn't work. I sent an email to eBags -- since that seems to be the only way to talk to them, and all you get is a form letter in reply that says, "our team is experiencing higher than normal volume due to the peak shopping season." Really? March is peak shopping time?

Wish I could rate it Zero! If you are ordering for Christmas, don't count on it! I ordered a bag on 12/14. On 12/19, I realized the UPS tracking label had been created, but no shipping had even begun! This company has minimal customer service hours - only open until 4 pm! I called on 12/20, and no answers, not much concern from the rep. She said the bag was likely stuck in customs in Mexico and no idea when it would ship. On their web site today, 12/20, it says you can order and receive by Christmas. That's not possible! Regardless of how much you spend on expedited shipping, eBags takes 2 days to "process" your order!

No response to warramty claim submitted twice over 4 months I have a bag that has had 1 zipper break, and 3 cinch straps break off completely. I filled in the required claim form on their website (Contact Us) assuming that their "lifetime warranty" would take care of getting these problems fixed. I waited 2 months after submitting the form. Nothing. No response at all. Not even an acknowledgement. So I resubmitted it. 2 months later (again), still no word from them. I'm going to assume that the online claim form is just a scam, and that they don't actually intend to provide any warranty service of any kind.

Horrible customer service Horrible customer service. No option to cancel the order on the website or a means to contact them over the weekend. The email to contact them is a fake, sent one anyway and immediately got a notification that it was undeliverable. Their phone number is listed as 1 (123)-456-7890, obviously a fake.