Poor quality, and deny warranty claims I purchased the natural escape mattress, which arrived in September 2020. My husband and I followed all of the care instructions, unpacking it immediately, and placing it on a high-quality boxspring. Unfortunately, we have never owned a lower quality mattress. Within the first year, it was clear that there were indents forming where we sleep. Again- we have followed all manufacturer instructions, and have treated our bed with care- we are of average height and weight. Nonetheless, we are left with a mattress that has developed bad indentations that are causing back pain, and are worsening. When we sent My Green Mattress photos of the worsening issue in 2022, we were told their team cannot see any indentations or visible defects, and denied us warranty coverage. Instead they offered us a 50% discount on a new mattress. So in response to our complaint that their mattress was defective, they denied our warranty claim and instead offered us the opportunity to give them more money for another defective product. Do not buy from My Green Mattress. Their product is of poor quality, and they do not follow through on their “20 year warranty”. After 3.5 years of owning their Natural Escape mattress, we have to go buy a replacement, as the problem continues to worsen, and our backs are in constant pain.

Severe body pains even with 4.5 inches of topper that I added. Even with a 3” Dunlap topper plus a 1.5” organic wool topper, the mattress was too firm for me. It has been the hardest mattress to sleep on, giving me headaches and body pains with next to zero sleep. I was very excited about this natural product but regret my purchase.

Mattress nice, but the shipping experience... The mattress is nice. However, the company doesn't have their own shipping company. The mattress was shipped by FEDEX. They left it in front of your house. You have to do the rest like moving the new one to the bedroom, then wrapping and removing the old one yourself.

Good Mattress Good mattress. would've perferred a bit more firmness.

Satisfied with the product Satisfied with the product. Not satisfied with the delivery as it was dumped on my driveway and no attempt to knock nor ring the doorbell to notify delivery.