Mixed experiences I have two mattresses from MyGreenMattress: A Pure Echo, which is rated as a 7 on the firmness scale and a 2016 Natural Escape, which is rated as a 6.5. The Pure Echo was for my son, but as I also needed a new mattress, I tried it out to see if I would want one, as I typically like mattresses more on the firm side. I found the Pure Echo extremely hard, like sleeping on a padded, carpeted floor, but one step softer, hard. After a couple of nights, I moved it into my son's room and called MyGreenMattress to describe the issues I had with it to see if I should try a topper or get a different style bed for myself. I was told the latex topper they have is soft and because I sleep on my back as well as my side and like a firmer feel, it was recommended I try the Natural Escape. Since the Natural Escape was listed as a 6.5 (give or take), I figured if anything it would be too hard given my experience with the Pure Echo and I would just add a topper if needed. A short time later they listed their 2016 version of the Natural Escape and after some back and forth emails with the company to see if it was worth the risk of buying a non-returnable mattress, I was told the discernible difference was that it would feel more bouncy. According to the website it had the same comfort, support and firmness rating, so I took the leap and purchased it. Much to my dissatisfaction, the 2016 Natural Escape is SOFT! So soft that my rear end sinks into it when I am lying on my back, putting pressure on my lumbar area. For reference, I am 160 lbs, so not so heavy as to strain the bed's support system. The cover is also loose to the point that I can pull it up at least three inches. Perhaps this is why the bed feels so soft...the cover isn't tight enough? I'd give it an overall rating of a 2 for quality, comfort, and falling short of the description on the website and how MyGreenMattress employee(s) described it. I understand that firmness is subjective, but when the same company/website lists one mattress as a 7 and another as a 6.5, there shouldn't be that huge of a difference in firmness. Perhaps their current version of the Natural Escape is much improved and feels completely different, but that wasn't what I was told. On the flip side, if I was reviewing the Pure Echo alone, I would rate it as a 4.5. The bed feels very well made and strikes me as being high quality. I also loved the fresh and clean wool smell that has since dissipated. I deducted half a star because I feel it's more an 8-8.5 on the firmness scale, but you could find a topper to suit you to make it more comfortable if it's too hard. If I could do it over again, that is definitely what I would do. ***In response to MyGreenMattress, I did email the company prior to purchase and was told the main difference was that the 2016 version was "more bouncy," not softer. I also emailed twice after I received the mattress to see if there was something I could do to make the mattress firmer and was told that they were having a hard time coming up with a solution for me, but I could try a compressed wool topper, but they didn't know where I could get one.

very firm Only because I wasn’t really aware of how firm the mattress is. It feels like a box spring. We had to buy a mattress topper because it hurt so much.

Poor quality, and deny warranty claims I purchased the natural escape mattress, which arrived in September 2020. My husband and I followed all of the care instructions, unpacking it immediately, and placing it on a high-quality boxspring. Unfortunately, we have never owned a lower quality mattress. Within the first year, it was clear that there were indents forming where we sleep. Again- we have followed all manufacturer instructions, and have treated our bed with care- we are of average height and weight. Nonetheless, we are left with a mattress that has developed bad indentations that are causing back pain, and are worsening. When we sent My Green Mattress photos of the worsening issue in 2022, we were told their team cannot see any indentations or visible defects, and denied us warranty coverage. Instead they offered us a 50% discount on a new mattress. So in response to our complaint that their mattress was defective, they denied our warranty claim and instead offered us the opportunity to give them more money for another defective product. Do not buy from My Green Mattress. Their product is of poor quality, and they do not follow through on their “20 year warranty”. After 3.5 years of owning their Natural Escape mattress, we have to go buy a replacement, as the problem continues to worsen, and our backs are in constant pain.

Not super happy with this bed Not super happy with this bed. Got a pillow topper for half off after wanting a return... but...

Mattress nice, but the shipping experience... The mattress is nice. However, the company doesn't have their own shipping company. The mattress was shipped by FEDEX. They left it in front of your house. You have to do the rest like moving the new one to the bedroom, then wrapping and removing the old one yourself.