Damaged and unpackaged Recieved my parcel - a large water table which was a suprise for my sons Christmas present, in absolutely no delivery packaging so you could see what the item was, and absolutely damaged and battered. My son saw the item immediately ruining his suprise, and on emailing Toys R Us to complain, I was offered a £3 refund (on a £60 item!) Terrible service.

Toys R Us is so overpriced ! Toys R Us is so overpriced is is not funny they sell their toys at a 100% mark up and when they had real stores on the street they where selling damaged goods at crazy high prices their staff was rude and the managers where ripping people off. the online store should shut down also because you can get all these toys on Amazon for half the price and better service.

Horrid customer 'service'. Was charged double for 2 stuffed toys supposedly on special and had to return to get a refund. Argumentative moody manager tried to tell me that I can't get refunded. Eventually I was re-imbursed but such unpleasant service has soured my desire to ever shop there again. CHECK your receipts BEFORE leaving the store. On the upside their Our Generation dolls are plentiful and in stock and all the accessories a child could ever want. I was hoping to get a specific Care Bear that was not in stock. Care Bears are huge with kids this year. I'll order online in future.

Their return policy makes it nearly… Their return policy makes it nearly impossible to return any item. Must be within 30 days, unopened, with original receipt… period! We received two nearly identical gifts, one being a toysRus exclusive toy. I kept it aside, politely thanked those who bought it; and attempted to return the unopened box, a ToysRUs exclusive, still currently in their shelves, 3 days after Christmas in hopes of store credit to buy a different baby doll. Nope, turned away and refused. Do not shop here for any gifts!

I called the store to ask for a product… I called the store to ask for a product and the manager, Linda, I believe couldn't be nicer and more helpful! She actually went up to the offices and looked through all the boxes to find the one I was hoping for! She held it for me and I picked it up the next morning. There was an extremely happy child on Christmas with this toy! All the employees in the kitchener location were SUPER friendly and helpful. Thank you sooo very much!