Toys R Us is a horrible company Toys R Us is a horrible company. They don’t allow you to pick up large items in store, and make extra $ by making you pay a shipping fee (which is upwards of $80). Customer service will not help you. I did my baby registry here and they also don’t allow you to put large items on it so you can’t get the completion discount they “offer”. I’d use Amazon - they have the same things and shipping/service is great.

Toys R Us uses Canpar Express Courier Service Just to make people aware that I had ordered from Toys R Us and they use Canpar Express delivery service. This is an extremely unreliable courier service and has poor customer service. I will no longer be ordering items that require delivery from Toys R Us for this reason.

Bad online order experience Bad online order experience I was trying for a few hours and still failed in processing my online order. I tried contacting the live chat and the employee seemed helpful, but the real issues - their own broken website - was not addressed. I was informed a few times that the problem was "due to my own inaccurate input of the data" which in reality never happened. The website kept doubling the ordered items and dropping the information off the payment page, so I quit with a bitter feeling and decided to make my purchase at some other place.

Feel Bad For Jeffrey the Giraffe 🦒🦒🦒 -

my daughter has her registry set up for… my daughter has her registry set up for the baby she's expecting, but so far two purchases have been shipped directly to my daughter without ANY INFORMATION in regards to who it came from. my friend that ordered one of the items also said she did not receive any notification of the item shipping or being received. ii would NOT recommend their baby registry to anyone. amazon can do the same, and you get notifications. My daughter is sitting with a nice giftbox of items and zero idea who it is from.