I placed my order almost a month ago … I placed my order almost a month ago and have yet to receive it. It has shown as pre-shipment (items not shipped) by USPS for over a week now. Extremely disappointed in the customer service of this company!!

I did no receive my complete order (1 … I did no receive my complete order (1 of 2 purchased items), nor did I receive any communication about the order issue.

DISAPPOINTED First experience with BabySwag, and I never received my package. Customer service offered to file a claim with USPS for me instead of just sending me another onesie. $40 is not much to lose to offer great customer service and ensure a repeat customer, but I guess they don't care to go out of their way for the customer. So now I am out $40, no gift for a baby shower, and waiting to hear if I will be refunded or not.

Returns When placing my order I missed the fact that all sale items were final and could not be returned. I was disappointed that the quality of the item (romper) wasn't worth the price I paid ($30 -- regularly $49). There was no description of the item, and the romper was too thin for the price. I wish I could exchange it or get a credit towards another item that I can use since I was disappointed in my purchase. I will never order sale items from Baby Swag again... Most stores will even take sales items back to have a satisfied customer.

1st time shopper. Love the assortment and brands on BabySwag! My shopping experience on their site was fun and I found it easy to create outfits for my 1 year old twins. I felt they had just the right amount of choices per brand. My order arrived quicker than expected! I had a question so I emailed customer service and received a prompt and courteous reply! Can't wait to make my next purchase!