Opened package, missing pieces I just received my order and see that both of my packages were opened (maybe customs...no idea). These were both for gifts for a birthday present. Not only that, but the multicolor set is missing a number of bar pieces.

Great product bad shipping Great product, however they still haven't figured out how to ship these without major damage. First time I ordered the package was split open with the goods missing. The next year I got the shipment however with their extreme weight and lack of packaging all the plastic holders were broken to sh!t. Plus some of the magnet rods were even broken in half. How do you gift something when the package is broken to all hell?

Thumbs up!! Really good quality materials, veeery strong magnets, nice gift for kids but I had also fun with those.

Great customer Service Although a little lag in communication, customer service was happy to help and made the whole experience very pleasant. My son loves the magnets and they will stand the test of time.

I received the pkg via the US Postal… I received the pkg via the US Postal Service, in a white plastic bag. The cellophane was broken open, and hard plastic containers inside were shattered. Over 1/4 of the little bars were broken in the pkg. I emailed the company and they asked that I take pictures and send to them, which I did. I haven't heard a thing from them since. It has been 4 weeks. Not an inexpensive product, but certainly a cheap one. With terrible customer service!