Screened reviews and poor service Poor customer service and they screen don't allow poor reviews to be posted on their website, making it look like all reviews are 5 star. Ordered over $100 in cards, and order site had issues - resulting in a missing item. Contacted immediately and repeatedly, but was told it was too late to change order because it had already been prepared. 2 days later the shipment almost ready notice came to me, and two days after that it actually shipped. Customer service could have helped but chose not to do so. Really disappointed. Cards are great - but incredibly overpriced, as is S&H if you are below a high minimum for free shipping.

Excellent Quality and Customer Service My experience with Theory 11 was excellent. Although I did have to exchange my first order due to the outside case being in diminished condition, their customer service made the process easy and streamlined. I reached out to them through email and provided pictures as requested. The next morning, I received an email saying they had already sent a re-order for an empty case, and they let me keep the previous case as well, which was a great gesture. The cards themselves were stunning, with crisp and beautiful designs that felt luxurious in my hands. When I had received the newly ordered case, it was perfect. The condition was flawless. I was truly satisfied with my experience overall.

Still waiting. I would love to leave a review about the product but I ordered on Dec.15th (shipping label created) and still haven't received the cards. I know its not actually Theory's fault but their customer service didn't really seemed to care much after I contacted them twice about the status of my order.

Great service and support I had a malfunction on a product I bought and the service was just perfect. They responded very quickly and we found a solution really fast.

Theory 11, excellent customer service. I purchase from Theory 11 regularly as I love their playing card designs. The last purchase I received unfortunately there was damage to the tuck case. These things happen but I was really blown away by the response. When I received my order I emailed to see if anything could be done about the damaged tuck case. The response could not have been faster. Within the hour I received a response asking for my information and was assured I would be taken care. The next day I received and email that a new deck had been shipped out. I greatly appreciate the kindness and responsiveness I received to resolve my inquiry. It was excellent client service and Theory 11 now has a raving fan and client for life.