theory11

1230 Highway 114 West, 76262, Roanoke, United States
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3.70
Based on 20 Reviews

5

60.00%

4

5.00%

3

5.00%

2

5.00%

1

25.00%
About theory11

theory11 is the largest producer of premium, collectible playing cards. Over the past 15 years, theory11 has produced 100+ unique playing card designs, with official collaborations with Star Wars, Harry Potter, Star Trek, Marvel, Batman, Yellowstone, Lord of the Rings, Basquiat, Keith Haring, James Bond, Neil Patrick Harris, Jimmy Fallon, Saturday Night Live, Outkast, and The Beatles.

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Chris Gschwendtner
CA

Great Customer Service My original order indicated it was delivered and unfortunately I did not receive my order. After looking into potential reasons myself, and even waiting several days in the event it was late to deliver, I had not received it. I emailed the customer service and shared my situation and they were very friendly and understanding. They helped resolve this and provided me with a replacement order for the original one I had not received, all within a timely manner. As a first time purchaser, I was very upset when my original order was not delivered, however they listened to me and provided great service. I will look to purchasing future orders from them

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Max
GB

SCAM go away This is scam, don't ever waste your money and time on them. They'll take your money then just disappear. I have waited for two months for my order, and it's still in America never delivery. I sent them emails and they always reply same email told me to wait one more week. I ask them to cancel mu order and refund, they never respond. So I just lost over 130 dollars

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Stefan Glieber
AT

Great service and support I had a malfunction on a product I bought and the service was just perfect. They responded very quickly and we found a solution really fast.

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klant
NL

Great company There was an issue with shipping, but customer service was very responsive, quick and friendly and everything got resolved smoothly. The cards are beautiful and this company is just great overall.

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Tom A
GB

Screened reviews and poor service Poor customer service and they screen don't allow poor reviews to be posted on their website, making it look like all reviews are 5 star. Ordered over $100 in cards, and order site had issues - resulting in a missing item. Contacted immediately and repeatedly, but was told it was too late to change order because it had already been prepared. 2 days later the shipment almost ready notice came to me, and two days after that it actually shipped. Customer service could have helped but chose not to do so. Really disappointed. Cards are great - but incredibly overpriced, as is S&H if you are below a high minimum for free shipping.

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