Terrible service Nice web and potentially nice products. However, one of the worst customer service I have experienced. Automated template with photo and nice speech after purchase is far from good. They don't communicate properly - no business email skill, no signature, no apology for problems, not answering on question, no proper info given. Just all wrong, giving it one last chance before cancelling the purchase they are not willing to complete, nor to give relevant info about. Don't buy there, find your wooden puzzle elsewhere.

Closet Russian State Subsidized company :-( Although they make great puzzles, nowadays they really make an effort to try to hide the fact that this is a Russian company by using a cover up company called Rusard (what a name..) Every single box you order has the address from Walt LLC, 443099 unit 6, Sadovaya Street 137, Samara, Samara Oblast, Rusland, 443099. Did not expect this from a .eu website with a contact address in Dublin, Ireland. I kinda feel cheated because they are not upfront about their origin. Turns out they are even state subsidized.

intrusive If you by someone reason didn’t finish your purchase (for me it was lack of payment method I prefer) - you’ll get spammed with reminders to finish. BY SMS!!! 4 in 2 hours! Please unidragon, text messages are for more important things than your intrusive attention. Blocked the number, never coming back to that website

It looks like a typical scam with… It looks like a typical scam with Chinese products - one day a company opens Facebook page with broad advertising campaign reaching most of us. Then many sister-sites are also opened with exactly same products. And after 1-2 months they are all gone. Still, I decided to place an order on Monday, received the package on Friday. Neat minimalistic packaging, inside everything as advertised. Really good quality of plywood puzzles, with beautiful colors. So I don't know if it's scam or not (maybe they ship only to selected few?) but in my case I'm 100% happy and recommend the product.

Great product really lousy service As others have stated the puzzles themselves are unique, beautiful and fun. But their customer service is horrid as are other elements I won’t bother going into. A shame really. I won’t buy another. (Update: Odd that Unidragon would reply to this post as they did. They seem surprised - don’t believe a word of it. They have had negative reviews about their customer service for a long time now and never do anything significant to address it. Companies like this have a high rate of eventual failure. Unidragon will be gone before long).