I am a huge fan of Entertainment Earth… I am a huge fan of Entertainment Earth and order from them avidly (2 to 3 packages a month). Their customer service is absolutely fantastic as well!! Especially my assistance from Donald Tapia!

I've been shopping at EE for years now… I've been shopping at EE for years now and have never had any issues. My recent order came the other day and the figure set was missing a piece in the box (it was the manufacturer's fault). I decided to give EE a call and got Donald on the phone. He was a great help and very friendly to talk with. At the end of the day, the issue was resolved. Just another reason why I like to shop at EE...for the great customer service. Thanks again, Donald!

Great customer experience I called to make an adjustment to my order and Donald had great information and was super helpful. Definitely made me glad I placed my order with EE.

I called this morning I called this morning, looking for information on an order. I was lucky enough to have Donald answer the phone. Not only did he exhibit patience, and empathy. He actually went out of his way to help. As an employer, he’s a keeper.

Avoid at all costs!!! I've never had a worse experience with an online retailer. I wasn't allowed to cancel an order I didn't need. They charged $35 to ship a gundam kit that cost $28 because apparently they charge you for all pre-orders you have when anything at all ships out. Then to return it I have to pay another $10 for a return label. And it's so convenient that the shipping isn't refundable. Y'know the shipping I paid for 6 items that haven't even been released yet but I was still charged for. So it would cost me a total of $47.38 to recieve a $29 refund. I can't comprehend why anyone would use this place. I heard good things so took a chance. Customer Service does not exist. I have never been treated so bad. Just a disgusting, predatory company.