Excellent customer service!! Excellent customer service!!! I usually have nothing but good experiences with Entertainment Earth, but when I do have a problem their customer service takes good care of me. I just got off the phone with Donald Tapia, the Client Services Representative, and he went far and beyond in order to resolve my problem. I can't thank Entertainment Earth and Donald Tapia enough!

Pop funko arrived with crushed corner Pop funko arrived with crushed corner. Was in bubble wrap and box not crushed so one would think it was carelessly packed that way. Tried calling during business hrs was on hold 24 min gave up. Emailed and left messages. They finally answered my message a week later. Was given option to return for a possible full refund pending your approval process as it says on packing slip or keep it for a discount. Unacceptble resolution in my opinion.not caring or take accountablity for mistake in shipping.

I Love Entertainment Earth! Always extremely satisfied and impressed with Entertainment Earth, especially their Customer Support. It was an absolute pleasure speaking with Donald, who got me taken care of with the utmost professionalism and friendliness. I will definitely continue to happily give my business to E.E. because extraordinary individuals like Donald are there if you ever need assistance. Thank you so very much Donald!!

Expensive shipping and handling I don't know why people say they are good when there shipping are expensive as hell ill stick with big bad toy store

Order change and Free Shipping impact ... Called and spoke to Donald about a free shipping issue. He pleasantly explained how the situation happened, and then he suggested a way to remedy it. I took him up on his suggestion, and we were done. It would have been easy to simply say "No, I am sorry there is nothing I can do for you" but he did not. Thanks Donald!