Deceptive practices designed to deceive My wife ordered a box as a gift for a young man who was absolutely thrilled to receive it. They’re very cool. However after pausing the subscription by cancelling “auto renewal” it turns out that doesn’t cancel the next box, no that cancels the box 7 boxes from now. For a company that wants to teach kids about engineering maybe you could teach yourselves a bit about engineering a user experience. And to top of it all off, the response of the customer service team? Sorry, tough luck. Cool toys. Couldn’t recommend the company.

Almost as good as Christmas morning My grandson looks forward to his weekly Crunch Labs as much as Christmas morning! They are age appropriate, engaging and the videos perfectly explain the science behind the activity. One call to customer service clears up any questions and they solve matters quickly. Thank you for making such a fantastic product!

A great way to spend time together and learn Bought the first year subscription when it first came out, because me and my son love Mark Rober videos on YouTube. These boxes are awesome we sit down each month and talk about the science and the build. We are now on our second year subscription and still look forward each month to a great quality and fun build. Could not recommend this more to anyone wanting to have some quality time with their children learning and playing well worth it even shipping to the UK

Terrible customer service Terrible customer service. The April box has been at the mail carrier for 2 weeks, clearly lost. First time I reached out to customer service was day 6 and customer serbice got back saying to wait till day 7 and they would check the status and follow back up. Day 8 I reached out askimg for an update as the box was still stuck at the post office on the tracking number. No response. Day 13 I reached out again as it still is lost asking for them to help resolve and no response. Honestly, glad the year subscripription is almost over so I can cut ties with this company. Too bad Mark Rober put his name on this and doesn't know or care what a sh!t show it has become.

CrunchLabs kits are thoughtful, educational and fun! The Crunch Labs kits are thoughtful, well-executed builds which my son throughly enjoys. We experienced two problems (sent a duplicate build and received an empty kit); however, the CrunchLabs team quickly remedied the problem each time. They took the time to explain what may have happened and how they plan to fix similar problems in the future. The CrunchLabs build kits and their team are highly recommended.