Horrible I paid for three cardigan… Horrible I paid for three cardigan sweaters came to a total of $27.84 which included the postage I only received one sweater they lied on the invoice and said the total order was $9.99 but they only refunded me $6.42 so they still owe me a refund of $17.85 I have the bank records to prove this. This company is getting worse and worse they have messed up three orders in less than a years time. Save yourself some aggravation and don't shop there it's hit or miss

Ordered $123 of clothes, $22 unfulfilled due to inventory issues, then no contact and denied returns Swap.com has always had rough edges, like their clothes being delivered smelling of a moldy warehouse, inventory issues (wrong sizes, items listed that they don't have), orders sent out after 6-8 weeks! But this is the worst experience I've had yet. ~1/5 of my order didn't even get sent, because they didn't have it, and because they used the return system to issue a partial refund for that part of my order, I could not initiate a return for items that were the wrong size. I contacted support well within the 30-day window to report his and request a return, but I still have not heard back from any of multiple emails. I looked up their support number, but it isn't even connected anymore. They have gone from good deals with bad fulfillment and service to just a miserable mess that's not worth the trouble anymore.

It took forever to receive my purchase… It took forever to receive my purchase (3 weeks) and then a few items were missing although credited. No customer service phone number, only email which no one ever contacted me. I’m not sure I would use them again.

Vague descriptions and the worst customer treatment Vague descriptions of items without measurements or back of item pictures and anti-customer service make this a site a true gamble. You may accidentally get a good item here and there but you will almost certainly have one or more items canceled per order and should you receive velvet dress pants with rhinestones when you ordered plain black casual pants they may send a snarky reply "cannot issue a refund for the pants as there is nothing physically wrong with the pants, and what you described is a customer choice issue." She then she further clarifies: "We refund any item that is damaged, significantly differs from the listing--purchased a pair of pants and got a dress falls under this category." She warns there are no options for "buyers remorse" so buyer beware as you are very likely to have remorse here at some point. It is not worth the CS disrespectful tone to reach out nor the irritation (colors are also very off in their pictures so keep this in mind if you decide to risk it.)

When I first placed my order I thought… When I first placed my order I thought all my choices were available...then I got a message that said several were unavailable so I canceled my order...then several days later I got a message that my original order was coming...it arrived with most of the order but 2 items were the wrong size....I'm glad your business is growing but there were several disconnects (problems) within your system.