Instore experience. I went instore, all staff members were very helpful in terms of finding the right sizes and styles I was looking for. Making the instore experience quick, effective and very smooth!

Some reviews give you the jitters but..... I was a little worried about placing my order (online) after reading the previous reviews but couldn't have been happier with the service. Saved a fortune on my new jacket and (after opting for express shipping) my order was delivered in less than 24 hours! It was very well packaged too with a very posh hanger thrown in for free :-) I think it's always important to remember that people rightly like to have a moan when things go wrong but there are lots of customers who do have a good experience. I hope this review gives a little more reassurance to potential shoppers.

Shop elsewhere Ordered a gift from this site and 3 weeks later it hasn’t arrived. Order confirmed and money left my account. No update to say it had been dispatched. Contacted customer services who said it would be delivered by a certain date, no surprises that it hasn’t turned up! Now trying to get my money back… Avoid!

Great item BUT... My Neil Barrett t-shirt arrived today & is perfect, but I can't really recommend them beyond that as their customer service is nonexistent. No replies to emails & their store (which I am pretty sure is permanently shut) don't answer the phone. I’d be concerned if I had to return something as I don’t think the return address is manned. Would I order from them again? No.

Problem initially due to move in location witch was handled and resolved with consideration. Thanks. Purchased a pair of trainers for nearly £300 on 7 April and due to a move in location. There was a mix up in availability. Despite an initial delay in communication, the item was refunded and additional discount was provided as compensation on my next item. The shop has a lot of high quality menswear at very competitive prices. Adam handled my query and i have to say, he was very helpful and customer focused.