Jessica
GBGreat for newborns and very comfortable for mom! My baby and I love our baby ktan wrap! He was 6 lbs at birth so a soft wrap was the way to go till he gets big enough for a more structured carrier and the ktan is working fabulously! He goes right to sleep and I’m able to run my business with him as my sidekick (in the front of course!) Very easy to use/wear and has many position options. The website and instructions are so helpful with videos, tips and tricks to help you be successful in baby wearing!
Patrick
GBPoor advice and bad return policy I was between jacket size recommendations for their carriers. It's advised to go a size below in this situation which I did. The carrier was too small for me, even without baby. Their return policy is not up-to-par with the market standard of providing a return label, which costs me more time and money for following their, albeit, poor/incorrect advice. I would not recommend overall.
A Dorado
GBVery happy:) When I reached out to the company to ask for an exchange, they provided extensive information on fit and double checked that I had the correct size, which I did. They provided tips and also offer a fit consultation. Their customer service is excellent and they responded to each of my emails within 24hrs. I was able to comfortably use my k'tan with my son and we both love it.
Wini Weeks
GBWell done… Thanks for your outstanding customer service (y'all responded both by phone and email), superior product (such a blessing for little ones struggling with reflux and colic), and the carrier arrived earlier than projected date. What more could you ask for? Well done!
Alexa
NIExcellent product. Extraordinary customer service. First off, the product is fantastic. Secondly, the customer service is extraordinary. I received a Baby K’Tan as a gift off my registry but my friend purchased the wrong color. When I wrote customer service to see if I could discreetly exchange it (without letting my friend know I was trading it in) they were incredibly gracious and allowed me to keep the gifted one and also sent the color I had wanted. Super impressed with this company!