I had to return the trains for a… I had to return the trains for a refund. All of them expect one either had the paint chipped, or one of them had green paint on the yellow car, the engine had a ding in the front of it where you could see the exposed wood, etc. Not at all the quality that I expected. The transference of paint wouldn't be caused by this, but the dings might-and that is they weren't rapped tightly or individually with bubble wrap. One piece of it was wrapped around all of them. In shipping it had dislodged and they just banged together. Needs a lot of work on at least the shipping and quality control as well. Shouldn't have green paint on a yellow car.

This is the 5th alphabet train we… This is the 5th alphabet train we purchased from you - one for each of our grandsons over the past 9 years and the quality is still very good. Ordering is very easy and the merchandise purchased has always been correct. In this day and age that is very rare, great work and company!

Great toy, efficient and caring service The train arrived across the border quickly, in perfect condition. Two letters of the same colour have to be positioned closer together than I liked. Other than that it's perfect and still looks great. The shipping charge cross border was reasonable at $9.99. I had formerly purchased (in Canada) a train from this company for each of my 7 grandkids as they were born The trains are no longer sold where I live. So I was willing to pay the adjusted rate in Canadian funds. Just a heads up to Canadians: UPS will waive customs fees if you contact this wonderful train company. But be sure to do that.

I'm very happy with this purchase! I'm very happy with this purchase! It's exactly as described and very good quality. The delivery was super fast and the response to my questions from customer service was immediate. They also spotted a mistake I made in the order and emailed me about it right away. Customer service really went above and beyond. Highly recommended company and product. Now my "go to" place for baby gifts!

Quality Product Sold in Northern California Prompt shipping. Quality wood product. Pleased with different colors in the letters I ordered for my name train, and the engine and caboose look great too. I know my granddaughter will like it.