This is the 5th alphabet train we… This is the 5th alphabet train we purchased from you - one for each of our grandsons over the past 9 years and the quality is still very good. Ordering is very easy and the merchandise purchased has always been correct. In this day and age that is very rare, great work and company!

I had to return the trains for a… I had to return the trains for a refund. All of them expect one either had the paint chipped, or one of them had green paint on the yellow car, the engine had a ding in the front of it where you could see the exposed wood, etc. Not at all the quality that I expected. The transference of paint wouldn't be caused by this, but the dings might-and that is they weren't rapped tightly or individually with bubble wrap. One piece of it was wrapped around all of them. In shipping it had dislodged and they just banged together. Needs a lot of work on at least the shipping and quality control as well. Shouldn't have green paint on a yellow car.

Customer service should not send a… Customer service should not send a Final review email before item is finished and shipped. Also, it took 2 phone messages and an email to get a reply from customer service. Craftmanship would have earned you a 5 but customer service needs work.

Quality Product Sold in Northern California Prompt shipping. Quality wood product. Pleased with different colors in the letters I ordered for my name train, and the engine and caboose look great too. I know my granddaughter will like it.

Great gift I ordered the train Sunday and it arrived in Seattle Thursday. Despite box being slightly mashed and the shredded newspaper not the best packing material all the letters, engine and caboose arrived in good shape. This is a great 1st Birthday gift!