Bought a 9mm in 20 15 it never worked … Bought a 9mm in 20 15 it never worked good so I sent it to get repaired and bought a .380 the problem is that after they sold me a lock for the 9mm and I locked it with an XD lock the salesman who sold me the .380 wants me to buy 2 locks. I told them that it was ridiculous since I already have one for the 9mm. They said I have to bring the receipt and that the lock had to be bought within 1 month which I think is just bad business and probably against the law.

This place is terrible This place is terrible. I am a member of the US military stationed in LA and Turner's was not willing to work with me at all. I am not a citizen of California but state laws say a copy of my PCS orders stationing me in LA are enough to prove state residency to purchase a gun. Turner's flat out refused to accept my PCS orders. They wanted me to get a state ID instead. None of the employees there understood state laws or the military. If you are in the military I highly recommend you to take your business elsewhere.

2-4 hour wait for ammo purchase Makes no sense I have to wait 2 to 4 hours to make a 2 minute ammo purchase. There should be a designated turners employee for ammo purchases only or have a policy where when a employee is done with a fire arm purchase or pick up and is free, ask if there is any ammo only purchases.

Just lost a long time customer of Turners Long time customer of Turners. Purchased a 22 ca Browning pistol from the Ontario Store. Contacted Browning (the manufacturer) on a loading issue I am having with the pistol, and Browning stated that they will pay for the shipping back to them to check out the pistol, all I had to do was bring it to an FFL (Turners) and Turners would only have to call Browning so they could send Turners the shipping label. Went in and told the mgr this, and he insisted on charging me a $30 "shipping" charge, even though I told him that Browning would pay for this. I asked him if the $30 is a "handling" charge, and he flippantly told me that it is a shipping charge. I told him thanks, that I will bring it to another FFL that knows about not ripping off a customer for additional shipping charges, that I would not be buying anything from Turners again. You just lost a good customer.