I went in there and they close in 20… I went in there and they close in 20 minutes I just asked him if I could ask a question and he said unfortunately no they’re only doing pick ups so I will never take my business to them if I can’t even ask a simple question what kind of customer service is that I read this a half star don’t waste your time shopping there

Stay away I went to get a purchase a 9mm and the guy at the counter was was condescending, rude, and very unprofessional to say the lest. I have no idea why they let people like that work there. Stay far away from the orange location.

This place is terrible This place is terrible. I am a member of the US military stationed in LA and Turner's was not willing to work with me at all. I am not a citizen of California but state laws say a copy of my PCS orders stationing me in LA are enough to prove state residency to purchase a gun. Turner's flat out refused to accept my PCS orders. They wanted me to get a state ID instead. None of the employees there understood state laws or the military. If you are in the military I highly recommend you to take your business elsewhere.

2-4 hour wait for ammo purchase Makes no sense I have to wait 2 to 4 hours to make a 2 minute ammo purchase. There should be a designated turners employee for ammo purchases only or have a policy where when a employee is done with a fire arm purchase or pick up and is free, ask if there is any ammo only purchases.

Good customer service I have gone to the Stockton Ca, Tulare Ca and Fresno Ca locations and Ive always been treated nicely and in a helpful manner. I went in to look at a firearm. they were not busy so two ees gave me their opinions on the products. I ended up buying some ammo (no fingerprinting needed at that time). everything went perfectly. I even told any employee who'd listen that they were great compared to their competition, the big GREEN box store. I have nothing but good things to say about their customer service.