Terrible customer service Terrible customer service. They make the customer pay return shipping for faulty products they sell. Then they make you feel like its your own obscure personal preference that is the problem, not the product. Buyer beware.

ANS GEAR TERRIBLE CUSTOMER SERVICE !!!!! Called ANS gear explained to them that FedEx is incompetent delivery company and to drop it off at local Mail box company. The mail company excepts FedEx delivery and are great to work with. ANS gear didn’t follow up by calling FedEx to drop of at local mail company. I called ANS gear after FedEx first failed attempt and asked why they didn’t set it up with local drop off company. ANS gear didn’t care and will not shop with them again. ANS GEAR ALL AROUND TERRIBLE CUSTOMER SERVICE !!!!!!!!!

ANSgear Exemplifies Professionalism ANSgear has been my go-to since I began to paintball again in the last couple of months. Every item I have purchased has always arrived in perfect condition and all items were clearly packaged professionally. During this last purchase, there was a bit of an issue due to the shipment method, however, the customer service provided by Jesse was absolutely incredible. He was able to rectify the issue in record time and demonstrated a care for the customer that you don't always see. I will definitely remain a life-time customer of ANSgear.

I have ordered with this company a few… I have ordered with this company a few times and every experience was full off issues such as mismatched products a completely unsafe tank that was 138 bucks. And I had nothing but bad paintballs. Overall it’s just not worth the head ache and stress when there’s great company’s out there

5 stars for ANS Gear and its customer… 5 stars for ANS Gear and its customer service department. If I could give more stars I would, and I recommend using them for all your Paintball needs …here’s why :) I decided to get my two boys their own gear for Christmas. After playing a few times with rental gear and loving it, I wanted them to have their own. So I started to research and found myself on the ANS Gear website. When searching for paintball guns in stores where I’m from (Canada) there wasn’t a lot of choices so ordering online seemed like my best bet. I picked out two marker kits and was impressed with the quantity and quality of the products for the price. After checking out, I realized it was in American $ and it ended up costing 1.5x the amount I thought, which was annoying but the product seemed worth it and Christmas was coming so I just bit the bullet and hoped for the best. A few days later when I received the notification that my product shipped, I logged into the website and noticed the kits I bought were on sale! Only about $30 off per kit but in Canadian it was closer to $100 for both. Fast forward about 10 days and my markers were stuck in Canadian Customs and I started to panic because it wasn’t looking good for Christmas release and I had over spent on these and didn’t have the means to go out and buy them again. So I emailed ANS Customer Service and the response I received was exactly what I needed to hear, and literally came in the next day. ANS assured me they ship to Canada all the time and, although customs does hold and inspect all shipments, they always get released because they comply with all laws. Then they offered to honour their sale price and refund my account the difference! Two days later my order was released and my credit had already been processed. Christmas was saved!! ANS Gear offers the best quality products for an affordable and fair price. They ship very quickly and are packaged with care. Their customer service department responded quickly and it was apparent they cared about my concerns. Even though it was close to Christmas and I’m sure they were super busy! AND THEN they send me a refund honouring their sale price, which was back in my account BEFORE the markers even arrived. Thank you to ANS Gear and all their staff for making my experience a great one!!! If you’re looking for a company that cares about their customers you’ve come to the right place. The fact that the product received is of exceptional quality and exceeded my expectation is the cherry on top!!