Great website! Great selection on the website! Very easy to navigate as well and lots of products!

Far better than the reviews imply! I guess sometimes it’s better to read the reviews after. I may have never bought from JLD if I did. My doll is GREAT. The Kenzie doll is exactly what I was looking for. I’m a pretty short guy. She’s basically eye to eye with me standing. I wish she were a little closer to 5’ even. Not sure what these other people have been experiencing but, my communication with support was always timely and super helpful. I even ordered “off the menu”(so to speak) and was accommodated beyond expectations. No reason here to order from a different company for any future purchases. Thank you Rachelle. If I had built my girl 100% custom, she would not have been this good. 👍🏼

Incomplete shipping The doll I ordered shipped without the head, and I did not receive any documentation or shipping information for an additional package. A customer service rep did promise to follow-up, but only after I reached out to the company. To date, I still have not received what I paid for. Update: The head arrived several days later. Beyond the expected arrival date, but in good condition. Better communication would have earned 5-stars.

Dimensions all wrong Skeleton of doll does not bend in correct or natural ways. One leg is larger than the other, making standing impossible. Is very stiff, and doesn't move without great effort.

Could put all the groupings on one… Could put all the groupings on one page. Instead of having to keep refreshing the page. Takes way to long to see all the products.