Incomplete shipping The doll I ordered shipped without the head, and I did not receive any documentation or shipping information for an additional package. A customer service rep did promise to follow-up, but only after I reached out to the company. To date, I still have not received what I paid for. Update: The head arrived several days later. Beyond the expected arrival date, but in good condition. Better communication would have earned 5-stars.

very easy to find product,interfaces… very easy to find product,interfaces are very nice

Can't get in touch with anyone by… Can't get in touch with anyone by phone and no response to Emails. Been waiting for going on 5 weeks and would just appreciate some feedback on what's going on. Hopefully I can update this review with a more positive one. Customer service definitely needs major improvement

Run away The company is a legit company but after receiving a broken doll right out of the box, and after waiting two months on shipping. The company has been extremely unhelpful on getting my issue resolved. The doll was around $3000 and it is unusable, and the company could care less. My recommendation is go shop somewhere else or just set your money on fire and watch it burn.

It says order is ready but doesn't it get shipped since 20 days Customer support doesn't reply anymore even though they said they wanna contact the factory. I placed the order on January 3rd, they say the order is ready but it doesn't get shipped, even though 20 days have passed. I don't know if this is just a scam or if there is actually some sort of mistake happening in the factory but when the customer support doesn't even seem to try to help me then I just can't give a good review. I hope they figure out what is going on, they should really work on their customer support and the way they handle things.