Great customers service Great customers service, product was better than expecter 5/5

Incomplete shipping The doll I ordered shipped without the head, and I did not receive any documentation or shipping information for an additional package. A customer service rep did promise to follow-up, but only after I reached out to the company. To date, I still have not received what I paid for. Update: The head arrived several days later. Beyond the expected arrival date, but in good condition. Better communication would have earned 5-stars.

Excellent Service 5/5 Everything was in the time frame that they said it would all take. 1- 3 weeks. In this case it was 3 weeks, however the Doll had a lot of custom options so I could understand the time it took. The Doll arrived exactly as specified and was shipped in a durable box with excellent packaging. The box was highly discreet, even the delivery driver had no idea what it was. I have ordered previously from A different company website and got the doll I ordered with the customizations I specified except she had the wrong skin color. JLD is very professional and makes certain the order is done to your specifications and delivered on time. I recommend JLD over any other website when looking to purchase yourself a companion.

It says order is ready but doesn't it get shipped since 20 days Customer support doesn't reply anymore even though they said they wanna contact the factory. I placed the order on January 3rd, they say the order is ready but it doesn't get shipped, even though 20 days have passed. I don't know if this is just a scam or if there is actually some sort of mistake happening in the factory but when the customer support doesn't even seem to try to help me then I just can't give a good review. I hope they figure out what is going on, they should really work on their customer support and the way they handle things.

I ordered my doll on February 5th and… I ordered my doll on February 5th and it has now been 25 days. it is currently February 26th and I haven’t gotten any updates and they won’t respond to my email or my call, I understand Chinese new year slowed things down and I don’t mind the wait I just don’t like that I haven’t received any updates after such a large investment.