This is my third day contacting… This is my third day contacting Monitech and I have not recieved a response yet. I haven't been able to move my vehicle in 4 days. Even when they ask for giving a call back pressing 8 doesn't work and they just talking and playing elevator music. This is ridiculous and totally unacceptable. Also, this is not the first time this has happened. I can't wait to be done with this!!

You have an awesome employee in Tawana! You have an awesome employee in Tawana! She made a horrible experience Pleasant. She helped me tremendously navigate what I needed to do. The world needs more people in customer service like her! Now if the rest of my 3-year experience with this device goes smoothly then I can bear it...

Excellent service and information… Excellent service and information provided from Tawana this morning. I found Tawana pleasant to speak with and very knowledgeable she worked with me to get a scheduled install that would work for us Thank you Graham K

Device fell while driving I've had issues with the current device mount in the air vent not staying in place. I placed the device in the passenger seat and it went flying into the floorboard while braking and turning earlier today. It immediately sounded the alarm and stated "program violation" due to "abuse". I called to make sure I wasn't in trouble and was assured that enough force causes that message and not to worry because it showed no error message. Was unsettling when it happened so I called Monitech. Ellie Cepero eased my mind by assisting me and letting me know not to worry that it's not a violation. She was very polite and easy to talk to. Thanks again Ellie.

Great customer service creates continual customers and referrals! I spoke with Tawanda Rozier, she has excellent customer service skills. She did a fantastic job handling my need. I highly recommend working with her. I probably would have called around for more quotes if her service was anything below excellent. And it was excellent! Thank you for making this unnerving circumstance that much more bearable!