Device fell while driving I've had issues with the current device mount in the air vent not staying in place. I placed the device in the passenger seat and it went flying into the floorboard while braking and turning earlier today. It immediately sounded the alarm and stated "program violation" due to "abuse". I called to make sure I wasn't in trouble and was assured that enough force causes that message and not to worry because it showed no error message. Was unsettling when it happened so I called Monitech. Ellie Cepero eased my mind by assisting me and letting me know not to worry that it's not a violation. She was very polite and easy to talk to. Thanks again Ellie.

This company is a ripoff This company is a ripoff. Customer service agents are quick to rush you off the phone, always fast talking( I guess so they can get back to doing nothing at home). Slow response time for the Indigent program. It’s been 2 months and I have yet to hear anything in response to my financial hardship affidavit. I know when I’m getting the run around and this company is definitely doing a good job at doing that. I cannot wait to get this interlock out of my vehicle, it has become more of a headache than anything good.

You have an awesome employee in Tawana! You have an awesome employee in Tawana! She made a horrible experience Pleasant. She helped me tremendously navigate what I needed to do. The world needs more people in customer service like her! Now if the rest of my 3-year experience with this device goes smoothly then I can bear it...

Excellent service and information… Excellent service and information provided from Tawana this morning. I found Tawana pleasant to speak with and very knowledgeable she worked with me to get a scheduled install that would work for us Thank you Graham K

No one wants an interlock but calling… No one wants an interlock but calling in and speaking with Tawana made my entire day! What a Blessing it was to speak with her during all this chaos! This company has an outstanding employee and I hope you give her praise everyday for how wonderful she is with clients like me!