I have been a samsung care plus… I have been a samsung care plus customer for years and servify is the reason I will no longer use Samsung care plus. I am going to assurion as they have a dedicated local center. Buyer beware you will end up spending 100$ for a cracked screen repair due to unavailable parts. I would blame this on samsung but servify doesn't do anything to offer a solution but spending 3 x the cost. It should be advertised this way as they mislead you into thinking you can get a 30$ screen repair.

Samsung Doesn't Care+ It's been over 1 month and Samsung Care+ has sent me 3 defective replacements in a row. They ultimately decided to refund my purchase but the decision took far too long and I was left with a defective phone that couldn't do basics I relied on. Their customer service can be difficult to reach, quickly makes false promises, and they even advertise their 4.5 out of 5 star rating on their site - something they definitely don't have. Their terms and conditions are ambiguous as expected but they have opted to do the bare minimum, bordering on violating the terms to do as little for the customer as possible. I would avoid if at all possible. If needed, spend a few extra dollars on your own carrier's protection plan.

Excellent Service The person in charge of repairing my phone was excellent. Bryan broke down the time required and why it would take that long and was very professional. He was actually done a bit early and my phone feels and looks like it is brand new.

Great experience from knowledgeable staff The staff was upfront and honest that two repairs may not be covered under a single claim (front screen replacement from faulty pixels, inside screen protector coming off), but they handled everything great and I was able to pick up my device same-day. Great experience from knowledgeable staff.

It's great until it's not The process was quick although I will say, the online portion was not user friendly. It was unclear what the hold up was during the initial process. had to call and speak to representative who couldn't help me get past that one page. That delayed things and was very frustrating to me.