Samsung Doesn't Care+ It's been over 1 month and Samsung Care+ has sent me 3 defective replacements in a row. They ultimately decided to refund my purchase but the decision took far too long and I was left with a defective phone that couldn't do basics I relied on. Their customer service can be difficult to reach, quickly makes false promises, and they even advertise their 4.5 out of 5 star rating on their site - something they definitely don't have. Their terms and conditions are ambiguous as expected but they have opted to do the bare minimum, bordering on violating the terms to do as little for the customer as possible. I would avoid if at all possible. If needed, spend a few extra dollars on your own carrier's protection plan.

The Samsung customer care + team was…GREAT The Samsung customer care + team was great in providing me the information and guiding me through the claims process. I did run into a snag in the claims process but the agent was very efficient in helping me through the claims process. You can contact a real human at Samsung when you need extra help which in today's robot world really GREAT!🤗🙂

Easy process Easy process. The online claim system was easy to go through, costs were transparent and was easy to schedule with a local repair center. Thrilled I bought the Care+ plan.

What a wonderful surprise!?! What a wonderful surprise!?! Wow! I spoke with a super friendly agent about an issue with my phone. She steered me in the right direction and handled my request for a replacement phone in a timely manner. Excellent! 100% satisfied customer. 5 thumbs up!

DO NOT BUY SAMSUNG CARE+ DO NOT BUY SAMSUNG CARE+ Their customer service agents may as well be bots. They cannot tell you when you'll get your replacement device. Been waiting 5 days already for a replacement and calling Servify. None of the agents can tell me when the replacement will come. This is after a lengthy process to even submit the claim because they said, their error, they were collecting my money but for some reason didn't have an active insurance policy with me. They said they'll need to activate the policy and that takes 24 hrs and to call back and resubmit the claim then. Don't recommend buying the insurance. Unless you don't mind waiting who knows how long to obtain your replacement. Edit: The reply from Servify is just a bot. They take forever to actually respond to anything.